Here you can find answers to Frequently Asked Questions

We currently consign all A-list authentic women's, men's and kids's luxury designer clothing, accessories, shoes and beauty products from the likes of: Bottega Veneta, Chanel, Dior, Valentino, Prada, Saint Laurent, etc. We are only consigning items from the last 3/4 seasons. We say NO to fakes and therefore we won't accept any items that cannot be determined as authentic. If an item doesn't pass our authentication process the seller will be charged a £100 fee. We are also not consigning vintage or high-street fashion.

The most important thing for Loop Generation is the authenticity of all items listed on its site so the seller must be sure of the authenticity before listing. All purchased items will need to be delivered to us for quality and authenticity checks before they get delivered to the buyer.

 hello@loop-generation.com

When deciding on the prices, please keep in mind the item’s condition, desirability and age. We suggest you check similar items already listed on our platform for guidance. It is at our discretion to allow or disallow a seller's asking price. We may ask you to correct the asking price if necessary. When the item is sold we will need you to deliver it to us so please be sure to include the shipping cost in the price of the item.

First of all - you don't need to be a professional photographer in order to start listing your items with Loop Generation. You won't need a studio or a mannequin either and all you need is your iPhone camera and a plain background in a brightly lit room. Always photograph the entire item, keep the background simple and avoid blurred or filtered images. The first photograph should always show the front of the item (we will be using this picture to crop out the background so it matches the rest of our edit). Below you can find more useful information about photographing your item and here you can also find a visual guide to photographing your items

Clothing:

• We advise you photograph dresses, jackets and tops on a hanger with a neutral background (e.g. a white wall or plain doors)
• We advise you photograph trousers, skirts and shorts flat from above. Please keep the trousers folded in the first shot (you can find some exmaples in the shorts&trousers section on our website)
• Please take pictures of the front and back of the item as well as additional pictures of the details (neck-line, logo, embroidery, sleeves, etc.)
• Please include photographs detailing any faults
• Please include photographs of the brand label and care label
• Clear, detailed photos improve browsing and increase selling potential
• Do not upload any images which you do not own or have permission from the owner to upload
• We highly recommend photographing the proof of authenticity (receipt, authenticity card) and the original packaging if you still have them. This will help speed up the approval of your listing and will give the buyer more confidence when purchasing your item.

Bags, shoes and accessories

• We advise you photograph bags, shoes and accessories standing and placed against a neutral background. Unstructured bags can be photographed flat from above.
• Please take pictures of the front, back and bottom of the item as well as additional pictures of the details (zippers, handles, etc.)
• Please include photographs detailing any faults
• Please include photographs of the brand label
• Clear, detailed photos improve browsing and increase selling potential
• Do not upload any images which you do not own or have permission from the owner to upload
• We highly recommend photographing the proof of authenticity (receipt, authenticity card) and the original packaging if you still have them. This will help speed up the approval of your listing and will give the buyer more confidence when purchasing your item.

Here you can find a visual guide to photographing your items

Your item will be reviewed within 48 hours, and we will contact you if we require more information or changes regarding your listing. You will be then able to edit the listing and send it for re-approval.

You can edit all the details as well as add images without removing your item from sale. Any changes will need to be approved by our curation team. If you have any questions or requests, please contact us on hello@loop-generation.com and will we happily explain the process in more detail or edit the item for you.

The period of time it takes for your item to sell depends on the desirability of your item and the quality of your listing. The more details you provide in your description and the more photographs you upload, the more comfortable the buyer will be with purchasing the item.

If your items does not sell within the first two months, we suggest you review your listing and lower the price.

When your item has been purchased and you have received the notification, please post the item to our office at 171-175 Draycott Avenue, London, SW3 3AJ, via a tracked (we also recommend insured) shipping service. We recommend using Parcel2Go as this platform will allow you to compare fees of different couriers as well as easily purchase the insurance. Please mark the order as fulfilled only when it has been shipped and a tracking number is available (you can add the tracking information in the order dashboard). We encourage you to check your messages and emails regularly. Please note that we don't provide the shipping labels and that shipping the item to us is at your cost and Loop Generation will not be liable for ay damages or losses. Once the item has been delivered to us and checked by our authentication team we will be liable for delivering the item to the buyer.

Providing that the item has been delivered and no issue has been raised by the buyer, payments will be arranged on the 4th and 18th of each month.

If an item you have sold is no longer available, please inform us immediately and cancel the order from your dashboard so the sale can be cancelled and a refund issued. Please note that cancelling your order may negatively impact your seller status.

We strongly recommend you remove any unavailable items from your listings as promptly as possible to avoid negatively impacting your seller status.

Loop Generation's VIP service takes care of everything - including storage, photography, listing, featuring your items in our store, buyer's enquiries and shipments. If you wish to use our VIP Service we will ask you to first message our curation team on WhatsApp on +44 (0) 7704663856 and send us pictures of the items you are willing to consign. Once approved, we will need you to drop off the items to our store at 171-175 Draycott Avenue, London, SW3 3AJ. The curation team is available in the store for drop-offs from Monday to Friday from 11am-6pm. We will need 2-3 days to price the items for you and will contact you for the price approval then start selling your items both online and in our store.

Yes, you don't need to pay for the price estimation and if you are not happy with our suggestions you will be able to collect the items.

From the moment your items are in our hands they are fully insured.

VIP service commission varies depending on the agreed price or product category, please see the commission scheme below:

We will keep your items for a minimum period of 12 months and all your items will be insured throughout the entire process.

We arrange payouts to your bank account or PayPal account twice monthly - on the 4th and 18th day of each month.

There is no need to make an appointment if you wish to consign your items. We will ask you to first message our curation team on WhatsApp on +44 (0) 7704663856 and send us pictures of the items you are willing to consign. Once approved, we will need you to drop off the items to our store at 171-175 Draycott Avenue, London, SW3 3AJ in London's Chelsea. The curation team is available in the store from Monday to Friday from 11am-6pm.

We accept all major debit cards, credit cards (including Amex), ApplePay and PayPal. You can also choose to pay in installments using Klarna.

All prices have been agreed with the sellers therefore all our prices are final and we don't offer any discounts or price offers.

As soon as payment for your order has been processed, an order confirmation will be sent to the email address linked to your account. Once payment is processed, we will start preparing your order (this applies to products managed by Loop Generation) or we will let the Private Seller know they have sold an item and should ship it to our office for quality and authenticity control as soon as possible (they will have 5 days for shipping an item to us). If you have purchased items from more than one Private Seller, we will wait till all of them arrive to our office and will ship them in one parcel to you.

The easiest way to keep track of you order is by logging into your account and going to the 'Orders' section.

Private sellers only receive payment once you have confirmed receipt of the item.

You have the right to return your order with items managed by Loop Generation within 7 days of receiving your order (as stated in the delivery confirmation). Simply drop us an e-mail within 7 days of receiving the order if something is not right and we will refund you the amount of the item once we receive it from you. Please note that we don't refund the shipping cost and that you will be responsible for delivering the item to us (you can do it in person in our store or use a courier - we strongly recommend using a tracked service as we won't be liable for any damages or losses).

Items which are managed by private sellers are not liable for returns and refund. You will however have a chance to re-sell the item using our Club Loop service.

Once your order has been placed and the payment for an order has been processed, we are unable to cancel it.

However, you will be able to return an item at your cost to us providing that the item has been managed by Loop Generation.

Please note that items managed by individual sellers are non-refundable.

All items listed on our website and featured in our store are screened for authenticity by our team of experts, backed by the AI-powered Entrupy authentication service prior to being set live for sale. You can find out more about our authentication process here.