RETURNS

Not right?
Not a problem!

We hope you love your order – but just in case something isn’t quite right, we’ve made it easy to make a return...

How to return an item?

E-mail us

Contact us through e-mail at hello@loop-generation.com within 7 days of the item being received (as detailed by the tracking information) and let us know what you would like to return and why.

Return it to us

Pack and ship your item(s) to Loop Generation, 295-297 Brompton Road, SW3 2DY, London. We highly recommend using tracked courier service as Loop Generation won’t be liable for any loss or damages. Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included*.

Get paid

We will issue a full refund to the original form of payment within 5-7 business days of receiving the item(s) back. Please note that all shipping fees are non-refundable.

 

*On receipt, your return will be thoroughly checked by our sales team, and an authentication supervisor. If the security tag remains fully attached, and the condition is the same as it was at the point of sale, the return can be accepted. If this is not met, the item can be returned back to the buyer at the buyers' expense. Alternatively, the item can be re-sold via Club Loop with a lower commission of 15%.

We offer a flexible returns policy to make your online shopping experience even easier. We do monitor the number of returns made by customers and continued returns in breach of our terms and conditions will be flagged and may, at our discretion, lead to the closure of your Loop Generation account or future orders being refused.