Excited about receiving your new clothes? We bet! We will make sure your order is delivered to you ASAP. Below are some useful information as well as terms and conditions regarding shipping and delivery.
Loop Generation delivers to any address worldwide, as long the address at which your payment card is registered is also present on your order. All deliveries must be signed for. In addition, when you add products to your Shopping Basket, the appropriate delivery charge will be added automatically. This charge will always be visible before submitting your order. All delivery timescales are subject to product and courier slot availability. Some of the small parcels may be delivered to you via Royal Mail (as long as they fit through the mailbox). As much as we would love your items to be delivered to you on the next day, our UK deliveries usually take up to 3 working days and international deliveries up to 10 working days. The contents of your order and your delivery postcode area will determine which delivery services you will be offered. We do not deliver to Post Office (P.O.) boxes or shipping agent addresses. Delivery will be between the hours of 7am and 8pm and unfortunately we are unable to confirm or specify the time of your delivery. We will select the most appropriate carrier for your goods. If you order more than one item, your delivery may arrive in more than one batch to ensure your order is transported in the best possible way. Whilst every reasonable effort shall be made to keep to any delivery date and standards, Loop Generation shall not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. All shipments outside of the UK arrive DDU (Delivery Duty Unpaid), which means that deliveries may be susceptible to local taxes and duties, which must be paid by the customer upon receipt of the item.
You will only pay one delivery charge per order, which will be depending on the contents of your order and your chosen delivery service. During the checkout process you will be able to choose the delivery option most convenient for you.
Cancellation of Orders
Unfortunately we will not be able to accept any order cancellations therefore we kindly ask you to shop responsibly with Loop Generation.
Loop Generation shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by external parties. Unfortunately we can't control the unforeseeable circumstances and if any should occur, we will make every effort to explain the situation and obtain compensation from our external partners.