Our promise to you is that every item on our website matches its description and photographs perfectly.
Loop Generation understands that occasionally you may need to return an item, and we aim to make this process as simple as possible for you. We offer you the opportunity to re-sell the item with us at a lowered commission rate of 10% if we are contacted within 48 hours of receiving the order.  You will however be responsible for the shipping costs. 

All our Items are shipped with a Loop Generation tag, and if the tag has been removed, the item will not be eligible for returns.

Returned products must be in the same condition as sent out, unworn and with all tags still attached & in original packaging. No refunds or exchanges will be given for hygiene purposes for products that have perfume, makeup, body odours, or cigarette smoke on them.

Not happy with the purchase and want to re-sell your item?
Contact us at hello@loop-generation.com